Refund Policy

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address. Personalized Items are non-refundable. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. All health/wellness items cannot be returned or exchanged. 

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at (owner@apwenterprisesllc.com) (Name, Order Number, and any information of why you are requesting a refund).

All returns must be in their original packaging and condition and also be made within 15 days of the delivery date. 

Exclusive Holiday Hub, has the right to refuse returns that passed the 15 days allowed time after delivery. 

For non-defective items and items that are received in 100% condition, we charge a 30% Restocking Fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned; we will process your refund minus the 30% Restocking Fee.  

Once everything is complete, we will process your refund, and it may take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

Replacements 

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/chat/sms/phone). You must send pictures of the damaged or incorrect item to start the replacement process. 

If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered. 

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement. 

Returned to Sender

If you provided the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

Our products are fulfilled for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Personalized Items

Items sold with personalized designs cannot be returned or refunded.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email: owner@apwenterprisesllc.com
Call/SMS : ✆ (720-443-2977) M-Fri 8am-7pm ET